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Terms and Conditions

Prior to using online purchases, the user must know and accept the following terms and conditions, which will regulate, unrestrictedly, the use of the system in question and / or any purchase made by this means or through of any other form of sale. Consequently, the use of the online shopping system will mean the user's prior acceptance of the conditions established by Joyeria MLS Innovations, hereinafter referred to as MLS; for the use of this system:

General conditions

The online shopping system is owned by MLS, which hereby grants its customers over eighteen years of age the possibility of using it and purchasing any of the goods contained in the virtual store. In order to use the online shopping system, the customer must have a computer equipment that at least meets the following characteristics: any computer with Internet Explorer 8 or higher or its equivalent in other browsers, broadband speed higher than 512 KB and preferably 1 MB of memory. It is clarified that any difference in color, design or sharpness of the item that is due to the conditions of the client's computer equipment, will not be the responsibility of MLS.

About ownership and intellectual property

The online shopping system responds to a website created by for MLS, in such a way that the ownership of it corresponds to that company. In addition to this, all content, trademarks, trade names, emblems, distinctive signs, expressions or signs of commercial advertising, images, text or videos, among others, are property of MLS; which are protected by the Law on Copyright and Related Rights, the Law on Trademarks and Other Distinctive Signs and any other national norm, or by international conventions or treaties. Consequently, the client undertakes to respect the ownership of the intellectual property of MLS, in such a way that it will use the online shopping system and its content only for the fundamental purpose of the system, which is to facilitate the acquisition, remotely. , of the articles contained in the product catalog offered by this system. Otherwise, if the customer uses online shopping or its content for a different purpose for which it was created, destabilizes or modifies it, or copies, reproduces, transmits, distributes or in any other way uses the content of this website; You must assume the legal responsibilities that may arise from it.


It is clarified that the online purchases made by the user can be made from anywhere in the world. Notwithstanding the foregoing, any item acquired by this means will be delivered within the territory of the Republic of Costa Rica, to the Costa Rican Postal Service company or through a courier company legally registered to operate in this country, who will assume responsibility for the final delivery to the customer. For this, the client must correctly indicate the full address within the territory of the Republic of Costa Rica or the world where the item (s) purchased by this means will be delivered, prior payment of the established fee. From the moment the purchase was made, MLS will take a discretionary period of time to send the item to the address chosen by the Customer, which will depend on the location of the inventory and the operations and / or logistics of MLS. Consequently, MLS does not guarantee any delivery time to the home, especially when it is beyond its control due to events or situations that are not under its responsibility.

Privacy Policy

This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information. Any personal information received will only be used to complete your order. We will not sell or distribute your information to anyone.

Refund policy

If you are not 100% satisfied with your purchase, you can return your order for a full refund or exchange for another product. You can return or exchange your purchase within 1 business day from the purchase date. Returned or exchanged products must be in the same condition that you received them and in the original box and / or packaging and present proof of purchase. This applies to any form of sale.

Defective Products and Warranty

Upon receiving your package or product, you have up to 72 hours to review your order. If you find any and / or some products with manufacturing defects (which does not usually happen,) you must communicate in writing to the email sending a photograph and / or the products subject to the claim, including the description and making mention of the number of pieces. If this lack is confirmed, a credit note will be issued in your favor to be applied to your next purchase or the product will be sent for repair. If there is no repair, the product will be replaced by the same or similar one.

The Jewelery Guarantee is only against manufacturing defects and does not cover the incorrect use of the item (see the information box for indications on the correct use of jewelery). This applies to any form or medium of sale.

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